Terms & Conditions
Payment may be made by MasterCard, VISA, American Express or PayPal; or by personal check or bank wire (in U.S. funds only). On purchase of equipment, we allow credit card payment for the initial deposit only. Call us for details. There is a $25. fee for returned checks. We do not send COD. If you already have an account with us, we can bill you for the shipment. If you would like to set up an account with us, please send us 2 trade references. Terms of payment are net 30. There is a finance charge of 1.5% per month on overdue balances.
Please make checks payable to Carriage House Paper and mail to:
Carriage House Paper LLC,
245 Kent Avenue
Brooklyn, NY 11249
We are required by law to add 8.875% New York sales tax to orders shipped within the state, and to orders picked up at our studio. The law requires payment of tax on the entire order, including shipping. If you are tax exempt, please submit your certificate for our files.
In general, equipment that we sell has a one-year warranty against defects in manufacture. This includes motors and hydraulic jacks, as well as other mechanical components. We do not offer any guarantee concerning usage or results of the materials listed in this catalog. We sell only materials that we ourselves have used and found very satisfactory. Under no circumstances are we liable for any loss, damage or expenses of any kind arising out of the use or inability to use our products.
Shipping & Delivery
We do our best to ship orders as fast as possible and most orders are shipped within 1-2 days from the time we receive them. However, wet pulp (ready-to-use) is custom beaten in our Hollander beaters and may take up to a week to make, depending on the number of beaten pulp orders we receive.
All orders are shipped via FedEx or UPS from Brooklyn, New York. You will receive an email with your order’s tracking number on the day your order is shipped. Shipping takes 1-5 business days to most destinations within the US. Customers may also choose 2-day service for quicker delivery. You will be offered a choice of both services during checkout. Ground service is not available to customers in Hawaii and Alaska.
Orders to Canada are also shipped by FedEx or UPS and take 3-7 days to most destinations. Canadian customers may choose FedEx or UPS 2-Day for a quicker delivery. Please note that all foreign customers are responsible for any customs fees or duties.
Orders to other foreign countries are generally sent via FedEx International Economy.
If you have any questions concerning the shipment of your order, please contact us via email or call us at 718.599.7857.
Damages in Shipment & Discrepancies
Orders are packed with great care. However we are not responsible for damages in transit. Any visible damage should be noted with the carrier when the package is signed for, and keep all boxes and packing material for inspection. Notify the carrier of any other damage, request a damages report and notify us. Missing items or discrepancies must be brought to our atention within three days of receiving order. If anything is damaged or missing, contact us immediately, and keep all boxes and packing materials for inspection.
We accept returns for materials within 45 days of purchase; however there is a 15% restocking fee, and the customer pays the return shipping. No returns are allowed for beaten (wet) pulp, paper, polyester felt alternative which is custom cut, or equipment.
Please note that pigments and other additives have their own particular safety precautions. We do not knowingly use any hazardous materials, and we have safety data sheets covering all of these supplies. Although none of these materials is considered toxic, some may be irritants; or someone may have a personal sensitivity to them. Therefore, appropriate precautions should be taken when using any of these pigments, chemicals or adhesives. Be sure to download the safety data sheets for your records.
If you have questions or problems, we are pleased to offer technical assistance. Telephoning us is the quickest way to get answers to your questions.
Orders from Foreign Countries
Prices are quoted in U.S. funds. All foreign orders must be prepaid unless you have set up an account with us. Orders from foreign countries can be paid by bank wire in U.S. dollars, or preferably by Master Card or Visa.
Foreign shipments are generally sent by Federal Express. You may contact us for a shipping quote. Please note that all foreign customers are responsible for any customs fees or duties.